Free shipping and returns on orders from 900 DKK / 130 EUR within the EU

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The terms and conditions below regulate the use of the People's Republic of Cashmere store localised on the web address www.peoplesrepublicofcashmere.com. The conditions follow the statutory regulations of the Danish Act of Sales and other statutory Danish regulations concerning online consumer sales.

 

PAYMENT

As a customer, you can view and pay for the order at the checkout as well as receive refunds in your local currency. You can use the country selector at the bottom or the top of the page to change your currency selection. The amount will be deducted from your account when the purchased item(s) leaves our stock.

Bank transfers should be made to the following account:

Nordea Bank Denmark A/S
SWIFT: NDEADKK
Registration number: 2105
Account number: 6889346246

Your payment needs to be in our possession 3 days after your order at the latest. The topic of the payment should be your order number so we can identify your payment.

 

SECURITY

You can safely use your credit card on our webshop. Our payment system requires 3D Secure - a worldwide security standard verified by Visa and Mastercard.

 

ORDER CONFIRMATION

You will receive an order confirmation by e-mail shortly after placing your order.

 

PRICES

The price of each product is stated in your local currency excluding shipping costs.

Orders within the EU

All prices shown on the webshop are including VAT.


Rest of the World

For orders to Norway, Switzerland, the UK and the US, VAT and customs duties are included in the purchasing price.

For other non-EU countries, we offer tax-free purchases. VAT (25% of the total price) is automatically deducted based on your location. Please note that local charges (customs duty, sales tax, etc.) can occur depending on your region and local customs legislation. These charges are at your own expense.

 

PRICE CHANGES

We reserve the right to change the prices of the products sold. The prices of the products will, during the time of placing an order, be valid throughout that specific process. We do however take reservations for typing errors.

 

COMPLAINTS AND FAULTY DELIVERED GOODS

If you have received a faulty item, or if it is not the product on your invoice, you will be returned simply as described below. If we believe that your complaint is justified, we will send you a new product with free shipping and will refund your shipping costs. If the item is out of stock, we will refund the price of the item. For EU customers, if your case has been mistreated or we have not together reached a final solution, you can as a final submit a complaint to the European Commission Online Dispute Resolution at http://ec.europa.eu/odr.

 

DELIVERY TIME

Holiday shipping deadlines

If you place an order before 13:00 (Copenhagen time) on a weekday, it will be dispatched the same day.

    *Please note, that delivery times are provided as guidelines only. Issues such as payment authorisation and customs clearance may cause delays. During sale and promotion periods delivery might take a little longer than the regular delivery term.

    The delivery time is in work days. The day of the first scan by a parcel service provider in Denmark counts as day 0.

    THE EU
    Denmark (Anholt, Bornholm and Læsø + 1 day) 1 day
    Austria 2 days
    Belgium 2 days
    Bulgaria 5-6 days
    Croatia 5-6 days
    Cyprus 5 days
    Czechia 2 days
    Estonia 5-6 days
    Finland 2-4 days
    France 3 days
    Germany 1-2 days
    Greece 4-6 days
    Hungary 3 days
    Ireland 4 days
    Italy 3-5 days
    Latvia 5-6 days
    Lithuania 4-5 days
    Luxembourg 2 days
    Malta 4 days
    Netherlands 2 days
    Poland 3 days
    Portugal 4-5 days
    Romania 5 days
    Slovakia 3 days
    Slovenia 3 days
    Spain 4-5 days
    Sweden 1-3 days

    REST OF THE WORLD
    Australia 4-5 days
    Greenland 4-6 days
    Norway 1-3 days
    Switzerland 3 days
    United Kingdom 3 days
    United States 4 days
    Others (please contact our customer service for the detailed transit times) 2-13 days

     

    DELIVERY

    All items are shipped by parcel post with DAO (only in Denmark), GLS (within the EU) or DHL/UPS/FedEx etc. (outside of the EU). You, therefore, can follow your package via track and trace from shipping it until it is delivered. Once you have received the package, you should inspect the goods. If the package and/or contents are damaged, please immediately send us an email at hello@peoplesrepublicofcashmere.com.


    Orders within the EU

    People's Republic of Cashmere offers free shipping and returns on all orders over 900 DKK / 130 EUR within the EU.

    Shipping prices (below 900 DKK / 130 EUR):

    • Denmark: 49 DKK
    • Within the EU: 69 DKK

    If a package is not picked up we charge a fee of 49 DKK / 10 EUR.


    Rest of the World

    People's Republic of Cashmere does not offer free shipping outside of the EU.

    • Standard Worldwide Shipping: 185 DKK

    If a package is not picked up we charge a fee of 10 EUR.

    For orders to Norway, Switzerland, the United Kingdom and the United States, VAT and customs duties are included in the purchasing price.

    For other non-EU countries, we offer tax-free purchases. VAT (25% of the total price) is automatically deducted based on your location. Please note that local charges (customs duty, sales tax, etc.) can occur depending on your region and local customs legislation. These charges are at your own expense.

     

    EXCHANGES

    To receive a different size, style, or colour, please place a new order.

     

    RETURNS WITHIN THE EU

    People's Republic of Cashmere offers free returns on all orders over 900 DKK / 130 EUR within the EU with the GLS parcel service provider.

    If you want to return your order, please contact us at hello@peoplesrepublicofcashmere.com within 14 calendar days after delivery. We will provide you with all the necessary steps within 1-2 business days. Afterwards, your package should be handed to GLS within 7 calendar days.

    1. Pack the goods securely and if possible, please use the original packaging when returning your item.
    2. Fill in the return slip and enclose it in the package. Make sure to fill out the return code carefully.

    Returns are only possible if the item is returned in the same condition as when received. People’s Republic of Cashmere will not compensate for returned packages lost in shipping if a customer decides to use another courier from which we provide a return label.

    Refunds will be made as soon as possible after receiving your package and within 8 business days. The amount for the item will be refunded to the same means of payment that was used when ordering. You will receive a confirmation via email once your return is processed, and you will be able to see the refund in your bank account or credit card statement up to 30 days after the refund is issued.

     

    RETURNS OUTSIDE OF THE EU

    People's Republic of Cashmere does not offer free shipping nor returns outside of the EU.

    If you want to return your order, please contact us at hello@peoplesrepublicofcashmere.com within 14 calendar days after delivery. Afterwards, your package should be handed to a parcel service provider within 7 calendar days.

    1. Pack the goods securely and if possible, please use the original packaging when returning your item.
    2. Fill in the return slip and enclose it in the package. Make sure to fill out the return code carefully.
    3. Please inform the selected carrier that the return should go back to the original MRN (Movement Reference Number) / export document.

    Returns are only possible if the item is returned in the same condition as when received. People’s Republic of Cashmere will not compensate for returned packages lost in shipping.

    Refunds will be made as soon as possible after receiving your package and within 8 business days. The amount for the item will be refunded to the same means of payment that was used when ordering. You will receive a confirmation via email once your return is processed, and you will be able to see the refund in your bank account or credit card statement up to 30 days after the refund is issued.

    Returns can be sent to the following address:

    People’s Republic of Cashmere
    C/O System Transport A/S
    Kumlehusvej 1, Gate 56-58
    4000 Roskilde
    Denmark
    rampe20@systemtransport.eu
    +45 20 37 69 27

     

    DISCLAIMER

    It is our ambition that the website is always up and running, however, we cannot guarantee this.

    We cannot guarantee that all the products shown are available at the time you place your order. In the event, the product you order is no longer available you will be contacted by e-mail shortly after placing your order.

    Due to your computer's colour settings, the products' colours shown in the pictures on the People’s Republic of Cashmere website can differ from their actual colours. People’s Republic of Cashmere cannot be held responsible for any such discrepancy.

     

    WARRANTY

    All products are also covered by a 2-year warranty, under the condition that the product has not been mishandled. This means that you either get the item you bought repaired or replaced, refunded or a reduction in the price, depending on the specific situation.

     

    LACK OF CONFORMITY

    If the purchased goods are damaged in any way or lacking the conformity stated by the contract by the time of delivery, contact us at hello@peoplesrepublicofcashmere.com and we will under the rules of The Danish Sale of Goods Act remedy the lack of conformity if the complaint is rightful.

    When contacting us explain in detail the lack of conformity. Complaints must be filed within a reasonable time after delivery.

    We will naturally refund shipping expenses in relation to a rightful complaint.

     

    Fenst Suits You ApS
    CVR no.: 35 669 841

    Founded in 2012


    Address:

    Store Kirkestræde 3, 3. tv
    1073 Copenhagen
    Denmark
    Tel.: +45 40974434

    E-mail address: hello@peoplesrepublicofcashmere.com

     

    This website is under the Danish Sale of Goods Act, of 2016.

     

    Last modified: 16.01.2024