Kindly note that once an order is placed, we are unable to make any changes or adjustments to it.
To receive a different size, style, or colour, please place a new order.
If you want to return your order, please contact us at email@example.com within 14 calendar days after delivery. Returns are only possible if the item is returned in the same condition as when received.
Refunds will be made as soon as possible after receiving your package and within 8 business days. The amount for the item will be refunded to the same means of payment that was used when ordering. You will receive a confirmation via email once your return is processed, and you will be able to see the refund in your bank account or credit card statement up to 30 days after the refund is issued.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges.
Yes, we ship worldwide.
For orders to Norway, Switzerland, the United Kingdom and the United States, VAT and customs duties are included in the purchasing price but excluding shipping costs.
For other non-EU countries, we offer tax-free purchases. VAT (25% of the total price) is automatically deducted based on your location. Please note that local charges (customs duty, sales tax, etc.) can occur depending on your region and local customs legislation. These charges are at your own expense.
You can find the detailed delivery time to different countries here.
Please note, that delivery times are provided as guidelines only. Issues such as payment authorisation and customs clearance may cause delays. During sale and promotion periods delivery might take a little longer than the regular delivery term.
Below are some common questions about our products.
The cashmere gauge refers to the density of stitches in a cashmere garment, but it does not indicate the thickness of the yarn itself. It is typically measured by the number of stitches per inch or centimetre. The gauge of a cashmere garment can affect its warmth, durability, and overall feel. It is an important consideration when choosing a cashmere product as it can determine its suitability for different seasons or occasions.
We offer pieces made of gauge 12 cashmere, gauge 10 cashmere, and gauge 7 cashmere.
The 12-gauge cashmere has 12 stitches or rows of yarn per inch, so the cashmere is relatively dense. It is tightly woven for a denser and more durable feel.
The 10-gauge cashmere has 10 stitches or rows of yarn per inch, so the cashmere has a mesh-like look. It is a fine knit, that feels light on the skin.
The 7-gauge cashmere has 7 stitches or rows of yarn per inch, so the cashmere has an open look and is less dense. However, our 7-gauge sweaters are double-layered and knitted with a thick cashmere thread, meaning that the piece has a heavier texture, making it warmer and chunkier. It is one of the most luxurious knits we offer.
Thicker gauges provide more warmth and are ideal for fall and winter, while finer gauges offer a more delicate and lightweight feel, suitable for layering and perfect for spring or summer.
We offer a wide range of styles to cater to various preferences and occasions. Whether you prefer fitted, oversized, or tailored styles, we have something to suit every taste and fashion preference.
For the Baby Cashmere Collection we have presented the Baby Cardigan, ensuring that your baby is wrapped in the softest and most natural material. It is a piece designed to keep your little ones warm and cosy every season.
The Women's Roundneck and Women's Boxy O-Neck are two different styles of cashmere sweaters with distinct features.
The Women's Roundneck sweater features a classic round neckline that sits comfortably around the base of the neck. It is well-fitted to the body, offering a more streamlined and traditional silhouette. It is made of 12 gauge cashmere, which is tightly woven for a denser and more durable feel suitable for year-round wear. It is a regular fit, but for a more relaxed look, we suggest going up one size.
On the other hand, the Women's Boxy O-Neck sweater has a more relaxed and oversized fit. It features a wider and boxier silhouette with dropped shoulders. The neckline is an o-neck, which is slightly wider and looser compared to the roundneck. The sleeves are designed to be longer, and the body length is slightly cropped - shorter than the roundneck style. It is made of 10-gauge cashmere, that feels light on the skin. The boxy fit offers a more relaxed and comfortable feel, perfect for layering during warmer months. If in doubt of the size, we recommend going one down.
Yes, the Original Collection is suitable for men. It is the very first line developed by our brand, which was specially crafted for a perfect unisex fit – it fits not only men but also women. It features unique and distinctive styles including the Original Roundneck, T-Shirt, Polo, Hoodie, and Turtleneck.
While we don't have a physical showroom, our online store offers a convenient and accessible way to browse and purchase our products. Our cashmere goods are also available at numerous retailers in Denmark and other European countries.
You can find the complete list of our retailers here.
Yes, there are different grades or qualities of cashmere. The quality of cashmere is often determined by the fineness, length, and overall purity of the cashmere fibres.
Cashmere can be categorised into different grades (Grade A, B or C) based on the thickness and length of the fibres. Grade A cashmere, also known as "pure" or "virgin" cashmere, consists of the finest and longest fibres. It is highly prized for its exceptional softness and luxurious feel. The fibres are typically finer, measuring around 14-15.5 microns in diameter. The finer the fibres, the softer and more comfortable the cashmere fabric will feel against the skin.
At PRC we only use Grade A cashmere for our products. Investing in Grade A cashmere ensures that you are getting the highest quality product that will provide long-lasting comfort.
To ensure the longevity, softness, and exceptional quality of your cashmere garment, it is crucial to provide it with proper care and maintenance. By following the recommended care instructions, you can preserve the luxurious feel and quality of your cashmere for years to come.
Discover our Product Care guide in order to get to know more about cashmere care.
Included with each cashmere garment is an accompanying thread of the same colour, conveniently attached to the label inside. This thread serves as a handy tool for mending any minor damages or snags that may occur, allowing you to maintain the condition of your cashmere piece. To mend a cashmere sweater with a thread, start by selecting a needle suitable for fine knits. Carefully stitch along the damaged area, aligning the edges of the hole or tear. Use small, even stitches to secure the thread and close the gap, ensuring a seamless repair. Take care to knot the thread at the end to secure the repair. With this simple method, you can easily mend your cashmere sweater and extend its lifespan, ensuring it remains a beloved part of your wardrobe.
All products are also covered by a 2-year warranty, under the condition that the product has not been mishandled. This means that you either get the item you bought repaired or replaced, refunded or a reduction in the price, depending on the specific situation. In that case please contact us at firstname.lastname@example.org.
Below are some common questions about our brand.
The Good Cashmere Standard® by AbTF (Aid by Trade Foundation) is a certification program that sets environmental and social standards for the production of cashmere. It aims to promote sustainable and responsible practices in the cashmere industry, ensuring the well-being of cashmere goats, the preservation of ecosystems, and the improvement of livelihoods for herders and communities.
By choosing cashmere products certified by The Good Cashmere Standard, consumers can be confident that the cashmere has been produced with respect to animal welfare, the environment, and the people involved in the supply chain. It provides assurance that the cashmere is of high quality and has been sourced responsibly, aligning with sustainable and ethical values.
We are a proud partner of The Good Cashmere Standard by AbTF® and through this collaboration, we support sustainable production.
You can read more about our sustainable practices here.